Help & FAQ
Answers to the questions people actually ask. Can't find yours? Email us.
Which names are free, and which cost money?
Any name with a hyphen is free — like add.my/my-cool-shop or add.my/blog-2024. The rule in one line: words cost, numbers cost $1, hyphens are free. A name made of letters and numbers with no hyphen (add.my/shop22) is $1/mo, billed yearly; a single word is priced below.
Why does a single word cost money?
A single word (add.my/coffee, add.my/bloom) is a scarce, memorable name — only one organization can hold it at a time. Pricing is based on how commonly used the word is: everyday grammatical words (the, and, with) are $3/mo, and more distinctive, brand-worthy words are $6/mo. A clean name with a number (add.my/shop22) is $1/mo. A few Signature names — phrase words on the domain where they read best, like add.my/me or with.my/love — are $29/mo on that domain, paid monthly or yearly. Other names are billed yearly. Your first paid name is free for 7 days: add a card at checkout, nothing is charged until the trial ends, and you can cancel before then under Brands. Search any name at /check to see its exact price before buying.
What happens to a protected brand name like add.my/nike?
A curated list of well-known trademarks is reserved and not available for self-serve purchase, so the product can’t be used to impersonate a brand that isn’t yours. If you believe a name should be reserved (or that a reservation is a mistake), email hello@hitch.top.
What is a Social Link?
One username, redirect links for all major social platforms at add.my/{platform}/{username} — set it up once in Settings → Social Links instead of registering a different link per platform. Claiming your username is free; a subscription ($3/mo, or $24/yr) activates the actual redirects.
What is a bio page?
Turn any link into a Linktree-style profile page instead of a plain redirect: an avatar, a title, a list of link buttons (with drag-to-reorder, section headers, and video embeds), and a customizable theme. Turn it on from that link’s settings.
How do I report a link that looks abusive or unsafe?
Every short link and every bio page has a "Report" link in its footer. Reports go to a moderation queue that a human reviews — you don’t need an account to file one.
Can I cancel a paid word or Social Links subscription?
Yes, from Settings → Billing — manage or cancel any subscription there. Canceling a purchased word releases it back for anyone else to buy. Canceling Social Links keeps your username reserved, but deactivates your platform redirects until you resubscribe.
Can I get a refund if I change my mind?
Yes, within 14 days of buying (or of a yearly renewal). Use “Withdraw from contract here” on Settings → Billing: it ends right away and we refund what you paid minus the days you used it. During a free trial nothing has been charged, so nothing is owed. After 14 days you can still cancel at any time; you keep it until the end of the period you paid for.
Do redirects actually happen at the edge, or through a slow central server?
Redirects run on Cloudflare’s edge network, cached in Cloudflare KV — typically well under 15ms, from whichever data center is closest to the visitor, not a single origin server.
Still need help?
We read every email.