Terms of Service

1. Who we are

Hitch (“we”, “us”) is operated by Pawn X Ventures, a business registered in Malaysia under registration number 202403086326 (NS0295100-P). You can reach us at hello@hitch.top.

2. The service

Hitch provides short-link creation, redirection, and click/campaign tracking on a set of domains we operate (the “Domains”), including free hyphenated names and paid names (a single word, priced by frequency and brand value, or a name containing a number with no hyphen). We may add, retire, or change which Domains are available at our discretion, with reasonable notice for paid premium words.

3. Accounts and organizations

You must provide accurate information when creating an account. Billing and links are scoped to an “organization” workspace, which may have multiple members with different roles (owner, admin, member). The organization — not any individual member — is the billing party.

4. Acceptable use

You may not use Hitch to create links that:

• Point to phishing, malware, or fraudulent content;
• Violate any applicable law, including Malaysia's Communications and Multimedia Act 1998, Personal Data Protection Act 2010, or the UK/EU General Data Protection Regulation where applicable;
• Infringe intellectual property or impersonate another person or business;
• Are used for unsolicited bulk messaging (spam);
• Distribute content that is defamatory, hateful, or incites violence.

We may suspend or deactivate links or accounts that violate this section without notice.

5. Premium words and reservations

A premium word (a single word used as a link, e.g. yourbrand.com/coffee) requires an active payment of $3–$6/month depending on how common the word is (frequency-based pricing, not length). A name made of letters and numbers with no hyphen (e.g. yourbrand.com/shop22) requires an active payment of $1/month. A small set of Signature names is priced individually (currently $29/month), per domain, and may be paid monthly or yearly. Every price is shown before checkout. Other paid names are billed yearly. Your organization's first paid name starts with a 7-day free trial: a payment card is required at checkout, nothing is charged during the trial, and the first payment is taken automatically when it ends unless you cancel before then (you can cancel under Brands at any time). One free trial per organization. If the first payment after a trial fails, the name is released after 3 days rather than the 30-day grace period that applies to paid renewals. While the payment is active, the name is reserved to your organization. If payment is cancelled or lapses, the name becomes available to others (after a 30-day grace period when a payment fails). Names containing a hyphen are free and claimed on a first-use basis. Brand-protected words listed in our premium links registry are reserved for their respective owners and cannot be claimed.

A Social Links username (one username, a link on every supported platform) costs $3/month or $24/year; claiming the username is free, and the subscription makes its links work. Social Links usernames follow the same reservation principle. A username matching a supported platform’s own name (e.g. “linkedin”, “instagram”, “discord”) or a protected brand word cannot be claimed, and we reserve the right to reclaim a username that was registered in violation of this policy, impersonates another person or business, or infringes a trademark, without prior notice.

6. Fees, renewals, cancelling and withdrawal

Paid names and Social Links are subscriptions, billed in advance through our payment processor (Stripe) for the period shown at checkout (monthly or yearly), and they renew automatically at the end of each period until you cancel. We may change pricing with at least 30 days' notice to active subscribers; a new price applies from your next renewal. Legacy plan-tier subscriptions (if any) continue to be honoured but no longer enforce any feature limits.

Cancelling. You can cancel online at any time (paid names under Brands, Social Links under Billing). Cancelling stops the next renewal; you keep what you paid for until the end of the current period.

Right of withdrawal (14 days). You may withdraw from a purchase within 14 days of buying it, and from a yearly plan within 14 days of each renewal, without giving a reason. Use “Withdraw from contract here” under Settings → Billing, or email hello@hitch.top stating that you withdraw. The subscription ends immediately and the name or links stop working. At checkout you ask us to start your subscription straight away, so we refund that payment minus an amount for the days you used it (in proportion to the billing period), to your original payment method within 14 days. Nothing is charged if you withdraw during a free trial. We confirm every withdrawal by email.

Outside these cases, fees already paid are non-refundable, except where the law where you live requires otherwise.

7. Plan limits and fair use

Combo links are free and unlimited for all users. Paid premium words require an active subscription for as long as you hold them. Monthly click allowances are measured and reported on the billing page but are not hard-capped: we do not cut off redirects that visitors are already following. If usage is persistently and substantially above reasonable levels, we will contact you to discuss rather than suspend service without warning.

8. Data processing

We process personal data as described in our Privacy Policy. Where EU/UK GDPR applies, we are the data controller for account and link data you provide, and a data processor for click-event data generated by your visitors. You may request a Data Processing Agreement (DPA) by contacting hello@hitch.top.

9. Account deletion and data retention

You may delete your account at any time in Settings → Account → Delete account, or by emailing hello@hitch.top. Deletion takes effect immediately: subscriptions are cancelled (no refund for the current period), and your workspaces, links, bio pages and names are deleted. Backup copies are overwritten within 90 days, and invoice records are kept for 7 years as tax law requires. Deleted data cannot be recovered. See the Privacy Policy for how long other data is kept.

10. Termination

You may stop using Hitch and cancel any premium word subscriptions at any time. We may suspend or terminate accounts for breach of these terms, non-payment, or at our discretion with reasonable notice, except in cases of suspected fraud or abuse where we may act immediately.

11. Disclaimers and liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, including the Malaysian Consumer Protection Act 1999, we are not liable for indirect, incidental, or consequential damages, or for content linked to by short links we did not create.

12. Governing law

These terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Malaysia. If you are a consumer in the EU/UK, you may also have the right to bring proceedings in your country of residence.

13. Contact

Questions about these terms: hello@hitch.top.